SVC / CARE
Website Care & Troubleshooting
Websites break at inconvenient times: a plugin update takes the site down, checkout stops working, something looks wrong on mobile after a change nobody remembers making. I offer both one-off troubleshooting and ongoing care, with the same rule either way: find the actual cause, fix it, and explain it in plain language.
Emergency fixes
Site down, checkout broken, white screen, hacked site. Diagnosed and resolved with priority.
Ongoing maintenance
Updates, backups, security monitoring and small monthly fixes handled quietly in the background.
Bug fixing
Layout issues, broken forms, mobile problems and 'it worked yesterday' mysteries, with the root cause identified.
Payment & integration issues
Payment gateways, shipping apps and third-party tools that stopped talking to each other.
Performance monitoring
Keeping the site fast as content and apps accumulate over time.
Plain-English reports
You always know what was done, why, and what it means for your business.
How it works
Diagnose
Reproduce the problem, find the root cause, not just the symptom that's visible.
Fix safely
Changes made with backups and staging where possible, so the fix never creates a second problem.
Verify
Tested across devices and the critical user paths (especially checkout) before it's called done.
Prevent
A short note on what caused it and how to avoid a repeat, or a care plan that makes it my problem, not yours.